Returns Policy

Cancellation, Return, Exchange and Refund Policy

Last updated: July 19, 2022

Thank you for shopping at Living Rooms Unlimited. You having the best shopping experience is our number one priority. We work with some of the best manufacturers to bring you the best quality furniture at the best prices. As an authorized dealer, we must enforce a cancellation, return, exchange and refund policy to best suit the needs and concerns of all parties involved.

Please read our policy carefully and contact us with any questions you may have before ordering.

The following terms are applicable for any products that you purchase from us.

Definitions

For the purposes of this Return, Exchange and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Living Rooms Unlimited, 10120 Two Notch Road, Suite 15, Columbia, SC 29223.
  • Goods refer to the items offered for sale.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Living Rooms Unlimited, accessible from https://www.livingroomsunlimited.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 24 hours in writing without giving any reason for doing so. After 24 hours, we will proceed with processing your order. You will receive an email with your order confirmation and shipping details. This applies to Pre-Orders as well. Your order/pre-order confirmation email initiates your order and your agreement to no longer proceed with an order cancellation.

Cancellation Rights Exceptions:

  • Cancellation By Us: Should an in-demand, in-stock item sell out before your order is processed, your order will be placed on hold for a maximum of three (3) business days. During this holding period, we will attempt to reach you to see if you would like to proceed with your order. If you would like to proceed, a Pre-Order for will be placed on your behalf. An automatic cancellation will occur on the fourth (4) business day if all attempts to reach you fail. An email will be sent with your order cancellation confirmation. No charges or fees will apply.
  • Cancellation By You: An administrative fee of 10% will apply for all order(s) cancelled by you after the 24-hour cancellation period not to exceed 72 hours after your order has been placed. After 72 hours, orders are no longer eligible for cancellation. Therefore, being sure before you purchase is of the utmost importance. Refusal of the shipment does not cancel your order. Returns will not be accepted and you will still be obligated financially.

IMPORTANT: In order to exercise your right of cancellation, you must inform us of your cancellation in writing to: info@livingroomsunlimited.com.

We will cancel your order immediately once we receive your cancellation statement via email. You will not incur any charges or fees for such transaction within the 24 hours. After the 24-hour cancellation period, fees will apply. Please see Cancellation Rights Exceptions above.

Returns, Exchanges and Refunds

All Goods available on Our site are not eligible for returns, exchanges or refunds for any reason, therefore All Sales Are Final. All Sales Are Final does not mean your covered purchase will not be covered. All covered goods have guarantees, warranties and support that will vary by manufacturer. Should you want to know what a specific manufacturer covers, let us know and we will happily provide the requested information to you before you order. 

Each of our manufacturers have specific instructions on how to handle missing parts, damaged or defective goods. Please contact us within 24 hours of receiving your order. We will require (1) detail description and (2) closeup photos spotlighting the area(s) of concern via email. Additional information may be necessary to address your concerns further with the manufacturer(s). 

Contact Us

If you have any questions about our Cancellation, Returns, Exchange and Refunds Policy, please contact us at info@livingroomsunlimited.com.

By placing your order/pre-order, you are acknowledging that you have received answers to all of your questions and concerns, read the above Cancellation, Returns, Exchange and Refunds Policy and understand and agree to all terms. You also acknowledge all requests must be made in writing and sent to: info@livingroomsunlimited.com.

We look forward to working with you. Thank you for shopping with us.